Chatbot or Search? Why Not Both?

When we started Shoply AI, our goal was to create a shopping assistant that does more than just answer support questions—it helps customers discover the best products for their needs. What began as a simple chat icon with smarter search has evolved into a fully immersive search experience for your store. You can try it today by selecting “search_bar” as the icon type on the “Customize” settings page, or explore it in action on our Demo Store .

Immersive Search Experience

Customers can now explore a wider range of product recommendations, easily browse through pages of results, and refine their choices using smart filters—making product discovery more engaging and efficient.

Smart Filters

We automatically leverage your product catalog’s metafields to generate highly relevant filters—tailored to each customer’s search. This ensures shoppers can quickly narrow down results and find exactly what they’re looking for.

Conversion Tracking

Shoply AI Search and Chatbot is not just about answering questions; it’s also about driving sales. By integrating with Shopify, it can track conversions and provide insights into how well it’s performing. This means you can see how many customers are engaging with the chatbot, how many are making purchases, and how much revenue is being generated as a result, as shown in the example chat session below:

Weekly/Monthly Report

Every week or month, you’ll receive a report highlighting key customer interaction metrics—such as number of sessions, questions answered, revenue generated, session types, and customer locations. You can also dive into detailed Chat History within the app settings to identify common customer questions and refine chatbot responses with AI Knowledge as needed.

Conclusion

Combining chatbot and search in one product is not just a convenience play. Stores using this approach see measurable conversion gains across product discovery, cart recovery, and after-hours sales. For a data-driven breakdown, see 5 ways Shopify chatbots increase conversions .

Shoply AI’s integration of both chatbot and advanced search functionalities offers a powerful tool for Shopify store owners. By combining personalized customer interactions with efficient product discovery and insightful analytics, Shoply AI enhances user experience and drives sales.